The Medical Supply Partner
Canadian Healthcare Trusts.

55+

Years in Business

92%

First-Call Resolution

A+

BBB Rating

2 PM

Same-Day Shipping Cutoff

$0

Hidden Fees. Ever.

"One of the best services. Always answer on the phone call, very fast orders receiving, honesty and transparency. I would recommend them."

We answer the phone. Every time.

When you call Surgo, a trained customer service specialist picks up, not a voicemail system, not a digital switchboard, not an AI bot. You get a knowledgeable human in under 4 rings, every time, during business hours. Our team has an average tenure of over 8 years in medical supply, which means the person who answers your call has almost certainly dealt with your exact question before.

Your order ships the same day.

Place your order before 2 PM EST and it leaves our warehouse the same day, no exceptions, no 'processing delays.' For genuine emergencies, we process and ship within 2 hours of receiving your order. For critical GTA needs, same-day courier is available. We know that in healthcare, waiting for supplies is not an option.

Competitive pricing - and we stand behind it.

Surgo offers a Lowest Price Guarantee on our products. If you find a lower price on an identical item from a Canadian supplier, we'll match it. Professional account holders also receive exclusive pricing below our standard retail rates, visible as soon as you log in, no negotiation required, no relationship tax.

We're Canadian. That's not just a flag - it's how we operate.

Surgo is 100% Canadian-owned and operated, headquartered in Newmarket, Ontario. Our customer service team is in Canada, our warehouse is in Canada, and we understand the Canadian healthcare system, the provinces, the procurement structures, the regulations, and the challenges. We also stock a dedicated category of Canadian-made products for customers who prefer to source domestically.

You'll never be surprised by a backorder.

Our website shows live inventory levels in real time, no login required. What you see is what's in stock right now. Every order confirmation also highlights any backordered items immediately, with a prompt to contact us if you need a substitute or expedited alternative. We use enterprise-grade inventory management software (Netstock) to maintain exceptionally high fill rates.

Problems get resolved fast. No runaround.

Wrong item? Damaged shipment? We fix it in one call or email. Surgo provides a prepaid return label, ships the correct product immediately, and handles any carrier claims on your behalf. No restocking fees. No return shipping charges. No lengthy forms. Our post-sales philosophy is simple: if something went wrong, it's our job to make it right, quickly and at our cost.

Regulatory Accountability

A supplier you can trust with regulatory accountability.

As a Medical Device Establishment License (MDEL) holder, Surgo is federally authorized to distribute medical devices in Canada. We maintain 10+ years of complete digital sales records, enabling rapid response to Health Canada recalls. Our recall notification process follows strict timelines based on risk classification, and we handle all logistics, prepaid return labels, replacement shipping, and compliance documentation, at no cost to you.

Walk-in Clinics & Family Health Teams

You need supplies fast, you need them right, and you don't have time to manage multiple vendors. Surgo gives you one-stop access to 25,000+ products, same-day shipping, and a dedicated rep who knows your reorder patterns.

Most of our clinic customers place an order in under 5 minutes and receive it within 48 hours.

Hospitals & Health Authorities

Enterprise-grade account management with EDI ordering, MDEL-compliant supply chain, and full recall traceability backed by 10+ years of digital sales records.

Your account manager has 15+ years of industry experience and serves as a single point of contact across pre-sales, ordering, and post-sales support.

Long-Term Care Facilities

Reliable, scheduled replenishment of consumables with flexible delivery windows. Fully bilingual support in English and French for staff across all provinces.

No minimum order requirements — order what you need, when you need it.

Dental, Veterinary & Specialty Practices

Access to the same trusted diagnostic and consumable brands used in human healthcare, with product training and technical support included.

Free product samples available on all consumables so you can evaluate before committing.

Educational Institutions

Bulk pricing on stethoscopes and instruments for nursing, medical, and paramedic programs. Engraving available on Littmann stethoscopes.

Dedicated education account support for program coordinators and procurement teams.

Create your free account

Visit surgo.com/create-account. Takes less than 2 minutes. No credit check required, no approval wait, your account is active immediately with access to professional pricing.

Browse and order

Search by product name, part number, manufacturer, or UNSPSC code. View live inventory before you order. Place your order online, by phone, email, fax, or EDI, whichever fits your workflow.

Receive your order — fast

Orders before 2 PM EST ship the same day. You'll receive an order confirmation, a shipment notification with tracking link, and a delivery confirmation, automatically, for every order.

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